Simone Méndez
📧 simone.mendez1@outlook.com
📱 (901) 720-3090
📍 Remote / Willing to Relocate
Professional Summary
Paralegal graduate with hands-on experience analyzing legal records, identifying causes of license suspensions, and drafting client advice letters through a North Carolina pro bono legal clinic. Background in compliance, documentation, and data analysis, with additional experience in technology and case management systems. Strong ability to translate complex information into clear, actionable legal communication.
Education
Associate Degree in Paralegal Technology
Durham Technical Community College
Paralegal Certificate
Durham Technical Community College
Project Management
PMI Institute
Software Engineering
CUNY University
B.A. Business Administration
Howard University
Legal Skills & Competencies
Legal Areas of Practice
- Driver's License Restoration
- Pro Bono Legal Services
- Legal Research & Writing
- Client Intake & Interviewing
- Family Law
- Criminal Law
- Document Preparation
Technical & Software
- Legal Research Databases (LexisNexis, Westlaw)
- Case Management Systems
- Document Assembly Software
- Microsoft Office Suite
- Google Workspace
- Python (Data Analysis)
- JIRA (Project Tracking)
Professional Competencies
- Legal Writing & Documentation
- Client Relationship Management
- Attention to Detail
- Organizational Management
- Deadline Management
- Confidentiality & Ethics
- Cross-functional Collaboration
Professional Experience
Pro Bono Legal Volunteer
North Carolina Pro Bono Resource Center - Driver's License Restoration Project
- Analyze complex legal records and court documents to assess eligibility for driver's license restoration for underserved clients with prior convictions
- Draft clear, persuasive legal advice letters outlining pathways to restoration based on individual case circumstances and North Carolina statutory requirements
- Conduct preliminary client intake interviews to gather necessary information and identify barriers to license restoration
- Research relevant case law and statutes to ensure accuracy of legal determinations and recommendations
- Maintain detailed case documentation and tracking systems to monitor volunteer hours and case outcomes
- Collaborate with licensed attorneys for case review and escalation of complex matters requiring expert review
- Support organization's mission to increase access to justice for economically disadvantaged individuals
Paralegal Graduate Student & Legal Research Associate
Various Legal Organizations
- Conduct comprehensive legal research using primary and secondary sources including statutes, case law, and legal publications
- Prepare memoranda of law synthesizing legal findings for attorney review and client consultation
- Draft various legal documents including pleadings, motions, briefs, and discovery requests with strict adherence to court rules and formatting standards
- Interview clients to gather case information and verify accuracy of intake forms and case details
- Organize and manage case files, ensuring proper document indexing, labeling, and confidentiality protocols
- Support attorneys in case preparation by creating timelines, summaries, and evidence organization systems
- Maintain professional and ethical standards consistent with ABA Model Rules of Professional Conduct
Certifications & Memberships
Paralegal Certification (In Progress)
American Bar Association (ABA) Approved Program
Project Management Professional Fundamentals
PMI Institute, 2024 | Foundational project management principles and methodologies
Software Engineering Fundamentals
CUNY University, 2022 | Full-stack development and systems design
Additional Information
Languages
- English (Native)
- Spanish (Conversational)
Core Values
- Access to Justice
- Ethical Practice
- Client Advocacy
- Continuous Learning
Simone Méndez
📧 simone.mendez1@outlook.com
📱 (901) 720-3090
📍 Remote / Willing to Relocate
Education
Software Engineering
CUNY University
Full-stack development, data structures, algorithms, and systems design
B.A. Business Administration
Howard University
GPA: 3.6 | Relevant Coursework: Business Analytics, Operations Management
Project Management Professional Fundamentals
PMI Institute
Agile methodologies, project planning, and stakeholder management
Technical Skills
Programming Languages
- Python
- JavaScript / TypeScript
- Java
- HTML / CSS / CSS+
Frameworks & Libraries
- React.js
- Node.js
- Express
- Flask
Tools & Platforms
- AWS (Amazon Web Services)
- JIRA
- Postman
- Git / GitHub
- Docker
Databases & Testing
- SQL
- MongoDB
- Unit Testing
- Integration Testing
Methodologies
- Agile / Scrum
- Test-Driven Development
- Continuous Integration / Deployment
- API Design & Implementation
QA & Testing
- Manual Testing
- Automated Testing
- Regression Testing
- Performance Testing
Professional Experience
Software QA Engineer
US Army Reserves
- Performed manual and automated testing on secure military and enterprise systems, ensuring data accuracy, operational reliability, and compliance with Army cybersecurity protocols
- Developed and executed comprehensive test plans, test cases, and regression tests for web and API-based systems built with Flask, Express, and React.js, reducing defect leakage by 35%
- Utilized Python and JavaScript scripts to automate repetitive QA tasks such as data validation, test report generation, and log parsing—cutting manual testing time by 40%
- Collaborated with developers and analysts using JIRA to document, prioritize, and track bugs through the full lifecycle, increasing release quality and transparency
- Designed Postman API test collections for Army logistics applications to validate endpoints, authentication layers, and error-handling workflows
- Conducted database verification using SQL queries to confirm data consistency across integrated systems
- Supported User Acceptance Testing (UAT) and training sessions for new software rollouts to Reserve personnel
- Authored detailed QA documentation including bug logs, release notes, and standard operating procedures (SOPs)
Software Development Engineer Intern
Amazon Web Services (AWS)
- Contributed to AWS Lambda Console team, focusing on front-end development with React.js and TypeScript
- Integrated consumer analytics with internal tools for effective visualization and monitoring of user interaction data
- Built, tested, and deployed support for user interaction tracking across the AWS Lambda Console platform
- Designed and implemented data structures in TypeScript for storing labels and tracking element usage metrics
- Optimized 20+ React components for context-based passing of metadata to extract essential performance metrics
- Established uniform tracking mechanism for both function and class-based components to support future scaling and maintenance
Senior Technical Engineer
Talkdesk
- Led the creation of a customer communications team and learning ecosystem in collaboration with cross-functional teams
- Utilized customer success management (CSM) strategies to boost customer satisfaction by 20% through initiatives such as chatbot deployment
- Optimized 20+ React components for context-based passing of metadata to extract essential metrics and improve performance
- Diagnosed and troubleshot issues related to calls quality of service (QoS), IVR routing, app connections and integrations
- Championed a cross-functional team through the execution of 25 projects, aligning efforts with 15+ diverse stakeholders across departments
- Ensured strategic alignment with objectives, resulting in successful and timely delivery of all project goals
Project Manager
Sita
- Regularly monitored project progress, assessed against desired KPIs, and provided critical insights to key executive stakeholders
- Mentored and developed 3 learning and development specialists to scale their abilities to manage up to 15 projects simultaneously
- Consistently maintained meticulous documentation from project plans and schedules to budgets, ensuring full transparency and effective resource allocation
- Navigated multiple software integration and new development projects ranging in size and complexity
- Applied agile methodologies to drive optimal results and delivered projects on time and seamlessly
- Led a 25-person project team across Sales, Marketing, Engineering and Product to enhance and develop key training modules
- Achieved an 18% increase in KPIs (revenue, sales productivity, etc.) through effective go-to-market strategies
- Onboarded, mentored, and developed a team of 4 learning and development specialists to scale operations
Manager of Operations
LCI
- Managed B2B partnerships including client on-boarding which resulted in increasing partners by +450%
- Led the implementation and deployment of multiple software solutions for achieving operational goals
- Managed registration finance/accounting operations including budgeting, accounts payable, accounts receivable, and donations tracking
- Spear-headed new marketing initiatives including revamping the promotional calendar and deploying a social media strategy
- Increased client engagement through MailChimp and marketing material production and disbursement
- Increased attendance to events by +300% through strategic marketing efforts
Key Achievements
Quality & Testing
- 35% reduction in defect leakage
- 40% cut in manual testing time
- 100% compliance with security protocols
Development Impact
- Optimized 20+ React components
- Established uniform tracking mechanisms
- Delivered 25+ projects on schedule
Team Leadership
- 20% boost in customer satisfaction
- 18% increase in KPIs
- Managed 25-person cross-functional teams
Business Growth
- +450% increase in B2B partnerships
- +300% growth in event attendance
- Scaled operations across multiple departments
Simone Méndez
📧 simone.mendez1@outlook.com
📱 (901) 720-3090
📍 Remote / Willing to Relocate
🚀 Coming Soon
Project Manager resume highlighting 10+ years of program management experience, $50M+ portfolio oversight, and team leadership across 50+ projects.